To confirm your email:
- Log into your profile on the site.
- Click the "Confirm email" button.
- Open the letter in the email and follow the specified link. If the letter was not sent to your email account, check the "Spam" folder.
If you have problems with verification, please contact support.
To confirm your phone number:
- Log into your profile on the site.
- Enter your phone number.
- Click the "Confirm number" button.
- Choose how to receive the code: via WhatsApp or SMS.
- Enter the received code in the pop-up window and click the “Confirm” button.
- If something goes wrong, click the “Resend Code” button.
If you have problems with verification, please contact support.
*We often update the FAQ, but if the information temporarily does not coincide with the basic rules, the "Terms and Conditions" section remains a priority.
To renew your password, click the "Renew password" button when you log into the site. In the pop-up window, enter your email or phone number, depending on how you sign up. After that, you will receive instructions with further actions.
Unfortunately, you cannot change the data yourself, as this may require additional verification on our part. Therefore, you need to contact support.
Lucky Bird — is a casino with a wide range of games. You can take a look at the range in the "Games" section. To select a specific genre or feature of the game, you can use the filter. We also divided the games into categories, including New Games, Popular, Recommended, etc. Now it has become more convenient to choose a game according to your mood.
The game genre is determined by the general thematic characteristics (for example Magic, Space, Nature, etc.). The site contains over 30 genres of games.
Features are the distinctive elements of the gameplay, including Hold and Win, Bonus Game, Multiplier, Random Wilds, etc. These features make the game more exciting and increase the chances of winning, so you can always choose features to your liking.
For connecting the Telegram bot, you can get 20 free spins in Fruit Million.
To connect the Telegram bot and get a bonus:
1. Go to your profile on the site.
2. Link the Telegram social network to your account (if you have already linked another social network to your account, you can subscribe to the bot, but, unfortunately, you will not receive the bonus).
3. Follow the link and launch the Telegram bot.
4. Go to the Telegram bot menu and click the "Bonus" button (if you do not have the "Bonus" button, make a deposit for any amount in the Cashbox section).
5. Collect the bonus on the site by clicking the "My bonuses" button in the Telegram bot.
Please note that you will receive the bonus if you have already made your first deposit of any amount.
If you have already linked Telegram to your account, log in on the site and follow the link.
You can win lotteries at Lucky Bird every four hours, every week, and every five weeks. To do this, participate in the four-hour "Secret Chamber" drawing, the weekly drawing, and the grand five-week drawing. In the "Secret Chamber", you have the opportunity to get free spins, points for the Leaderboard, and other generous gifts. In the weekly and five-week lotteries you will find not only bonuses but also real gifts. To qualify for any of the lotteries, you just need to make a minimum deposit. The amount of the deposit is indicated in the description on the site.
* By participating in the five-week lottery, you automatically become a participant in the four-hour lottery and the weekly lottery. Read more about lotteries in the "Promotions" section.
At Lucky Bird, you have the opportunity to get cool gifts in the weekly tournament. To participate, place bets in your favorite games on the site and get points for it. The higher the amount of your bets, the higher your place in the standings. Taking a place in the top three will bring you real gifts. In places from 4 to 15, you will get free bonuses. For a place in the top 25, you will be awarded points for the Leaderboard.
Lucky Bird hosts tournaments by the game providers (3 Oaks, Playson, Spinomenal, and others). To win such competitions, you just need to score the highest number of points among the participants. More detailed conditions are specified in the rules of participation. You can find them in the description on the site or in the games participating in the tournament.
* You can see the list of active tournaments on the site by clicking here.
The Leaderboard is a big competition with generous gifts, which is held every 5 weeks. There are 50 prize places in the standings. Your place in the ranking is determined by the number of points you have collected. Be active in the promotions on the site to collect as many points as possible. For winning the weekly tournament you can get up to 10 points, and for winning in lotteries up to 9 points. Prize-winners from 1 to 30 place will be awarded real gifts, including cool gadgets, new devices, and elite alcohol. The rest of the winners will receive free spins in popular games.
* You can read more detailed information or find out your place in the ranking simply by clicking here.
A bonus is a gift from the casino for your deposit or for your activity in promotions.
* The bonus is available only to registered users.
All bonuses are located here. There are the following types of bonuses on the site:
- cash bonus (you get money in the account);
- percentage bonus (you get an additional certain percentage of your total deposit to your account);
- free spins in slots.
* Some bonuses contain a double gift to increase your chances of winning.
You can receive bonuses at Lucky Bird in several ways, including:
- for registration, you receive a welcome bonus package;
- in the section with bonuses, you have access to 4 thematic bonuses every day;
- for winning promotions on the site;
- for installing the app;
- for inviting a friend;
- for connecting our Telegram bot;
- in honor of holidays or for a good mood.
Click the "Activate" button on the bonus card, select any convenient payment system, and specify the deposit amount. After making the required deposit, the bonus will be activated. We recommend that you confirm your email and phone number in advance in order to quickly activate the free bonuses that you also receive in the section with bonuses.
A wager is a coefficient that determines the minimum amount of bets to fulfill the conditions of the bonus. A wager applies to all bonuses. For example, you received free spins with a wager of х45. By using these free spins, you have won 100 €. To withdraw this money to your account, you just need to place an amount of 100 € 45 times, that is, place bets with a total amount of more than 4 500 €.
* The wager can be changed. You can find more information in the bonus terms.
MaxBet is the maximum bet you can place to wager a bonus. For example, you are wagering a bonus with the 2 € MaxBet. If you place bets less than or equal to 2 €, then they count as bonus wagering. Bets over 2 € will not be counted. We also want to draw your attention to the fact that playing with bets over those specified in the MaxBet bonus may result in additional checks during withdrawing funds.
A capping is the largest amount you can withdraw after fulfilling the wagering requirements of the bonus. For example, you got a 5 € bonus with a capping of 10 €. This means that you can withdraw no more than 10 € to the account after wagering the bonus. With this amount, you can continue the game or withdraw any amount according to the Terms & Conditions.
In honor of your birthday, we give you up to 20 deposit free spins in such games as Book of Kemet and Forty Fruity Million or up to 40 no deposit free spins in Fantasy Park.
To receive a holiday bonus, verify your ID.
The bonus will be credited automatically, and you can pick it up in the section with bonuses on the site if you have already confirmed your personal data
If you didn't receive the bonus, check if the date of birth specified in the profile matches the date in the passport.
If the data in your account matches the passport data, but you did not receive a gift, please contact support.
- Go to the "Cashbox" section and choose a payment method convenient for you.
- Indicate the amount that you want to deposit and follow the further instructions on the payment page.
- Pay attention to the conversion, if it is specified.
* Before making a deposit to activate the bonus, it is necessary to activate the bonus itself.
- Confirm your phone number and email in your profile.
- Wager the amount of the deposit (before withdrawing your winnings, you need to turn over the deposit amount at least three times). You can check whether the wagering has been completed on the withdrawal page.
- If you played with bonus funds, please make sure that you have made a deposit within the last 30 days.
- Fulfill all the conditions of the bonus, if it was activated.
- Make sure that all the payment details in the withdrawal request are correct.
- Make sure that you have confirmed all the documents in your profile. This will help to avoid a possible withdrawal cancellation.
Threefold turnover of the deposit — is a condition that means that each deposit should be turned over three times before the withdrawal of winnings. For example, if you have deposited 10 € to your account, then you need to wager 30 € in total.
Standard processing time: from 24 to 36 hours. But your request can be processed faster, depending on some conditions (for example, you can upload documents in advance in the "Profile" section).
- Go to the "Cashbox" section.
- In the "Withdrawal history" section there will be up-to-date information.
Yes, you can make a deposit in your account using any payment method available in the "Cashbox" section. If you can't leave a request for a previously used payment method, you can choose any of the available methods. In this case, additional verifications of your account may be required.
To verify your identity, upload a photo of the spread of your passport or ID card on both sides, where the full name, date of birth (the data must coincide with the data in the profile), the series and number of the document, the date of its issue and the end date (if provided). It is necessary that all the data and the document itself be of high quality and be visible in the photo as a whole.
* You can see tips regarding verification in the "Profile" section.
To verify the address, you need to upload an official document, which indicates the full name, address of residence, and date of issue of the document (not older than 3 months from the current date). It can be:
- bank statements;
- an invoice for payment of utilities and other services;
- correspondence with government institutions.
* You will find verification tips in the "Profile" section.
To verify your MiFinity wallet, you should take and upload screenshots of the Profile Details page under the Profile section (click on your name in the top right corner, then click on the Profile tab). The screenshots should show the email address (which serves as the wallet identifier) and the client's name in the top right corner.
To verify a bank card, you should take a picture of it on both sides. The photo should contain the first 6 and last 4 digits of the card number, the first and last name of the owner, as well as the expiration date.
If the card is non-personalized, you should provide a bank statement with the full name of the cardholder and the last 4 digits of the card.
If the card is virtual, you should provide uncut screenshots of the full page of the application with the same data (the first 6 and last 4 digits of the card number, expiration date, and the first and last name of the owner).
Cards, which you can use:
- Visa;
- Mastercard;
- American Express;
- Hipercard;
- Elo;
- Banco do Brasil;
- Safra;
- Santander;
- Itaú;
- Bradesco;
- BBVA;
- BCP;
- Interbank;
- Scotiabank;
- BanBif;
- Caja Huancayo;
- Caja Cusco;
- Caja Municipal Ica;
- Caja Piura;
- PicPay;
- Diners Club International;
- Kapital Bank;
- PASHA Bank;
- ABB Bank;
- Bank Respublika.
* You can see tips regarding verification in the "Profile" section.
To verify a bank transfer, you must provide an account statement. The bank account number (IBAN), surname and name of the holder should be visible on the statement. A photo of a plastic card is also suitable if it has an IBAN number and the name of the client.
* You will find verification tips in the "Profile" section.
To verify your wallet, you should provide a screenshot from the app showing the wallet number and the owner's full name.
Wallets you can use:
- Yape;
- Bkash;
- Nagad;
- UPay;
- Rocket.
* You can find verification tips in the "Profile" section.
To verify the Piastrix wallet, you need to upload a screenshot of the "Profile Settings" tab of the "Profile" section, having previously verified your wallet. The screenshot should contain the full name of the owner, date of birth, and the wallet number.
* You will find verification tips in the "Profile" section.
To verify the Jeton wallet, you need to upload a screenshot of your personal account (the Settings tab of the Profile section — https://www.jeton.com/customer/settings). The screenshot should contain the full name of the holder, the wallet number, phone number, and email address.
The application users will find the necessary information in the Settings and User Info sections.
* You will find verification tips in the "Profile" section.
To verify the eZeeWallet, you need to make and upload a screenshot of the home page of your personal account — the Dashboard tab (https://www.ezeewallet.com/en/consumers/dashboard). The screenshot should contain the wallet ID, the full name of the holder, and the email address.
Users of the mobile version also need to take screenshots of the My Account and Dashboard tabs.
* You will find verification tips in the "Profile" section.
You can make a deposit to your account using a mobile operator.
To verify your mobile phone as a payment method, you should provide a contract with your mobile operator or a screenshot from the mobile application. For withdrawing winnings, it is necessary to confirm your identity, as well as ownership of the payment method to which the funds will be withdrawn.
Operators which you can be used to make a deposit:
- Tele33;
- Beeline;
- Kcell;
- Altel;
- activ.
You can use the PIX payment method to make a deposit.
PIX is an instant payment system that allows users to make instant transfers at any time. To verify PIX, you should provide a document/statement/screenshot with the CPF number and the full name of the owner.
There are two ways to make a payment using PIX:
1. Scan the QR code on the payment page.
2. Copy the unique key below the QR code and paste it into the PIX app.
This payment method is only available for deposits.
To withdraw winnings, it is necessary to provide documents confirming your identity, as well as ownership of the payment method to which the funds will be withdrawn.
To verify IMPS, you should provide a statement or a screenshot showing the IMPS number and the owner's full name.
Your documents will be processed faster if there is an active withdrawal request. If there is no active request, the documents are processed on a first-come-first-served basis.
Yes, if you don't have a passport.
You can use any official document, which will indicate your full name, address of residence, and date of issue (not older than 3 months from the current date).
The driver's license confirms the right to drive vehicles and does not have enough information necessary to confirm the identity of the client.
A Card Confirmation statement with a list of all Revolut cards is required.
The site rules contain a list of countries in which it is forbidden to play. We need to make sure that you do not live in one of them.
The document must contain the full name, address of residence, and date of issue. The registration does not have all the necessary data.
A statement is required to confirm ownership of an anonymous bank card or to confirm a deposit from the card or withdrawal to the card.
The procedure is necessary to ensure that third parties do not use your documents.
In the Turkish documents confirming the address, there is a validity period of the document (most often it is 1 month). At the end of the term, the document is considered invalid and requires updating.
There is no need to upload payment methods that you have not used to your profile. But you can upload to your profile all the bank cards that you used to make a deposit in your account.
In case your full name has changed, you should provide a document showing the change of name or a document of marriage registration/divorce (if the surname was changed for this reason).
If you would like to take a break from gambling at the casino, please use the self-exclusion feature. Self-exclusion — it is a self-suspension from the game for a certain period.
How to do it:
- Go to the "Responsible Gaming" section and click the "Temporary Account Suspension" button at the bottom of the page.
- After confirming the blocking, your access to the account will be limited for 7 days.
- If you want to unlock your account earlier, please contact the support service. You should be aware that it may take a while to unlock your account.
It is important to consider gambling as a means of entertainment and not as a source of additional income or profit. Control money spent during the game process and play responsibly.
* We ask you to act responsibly by making the decision to self-suspend from the game. Please, read all the rules in advance.
*We often update the FAQ, but if the information temporarily does not coincide with the basic rules, the "Terms and Conditions" section remains a priority.
